How long does it take?
Our team of artists work as fast as they can but sometimes we're very busy. We aim to get your hand-drawn portrait out to you in 7-15 business days. Be sure to order in advance for peak seasons.
*Please be aware that as of recent, we have experienced an extreme demand for our Just Like Bob projects. Please allow some additional time for processing. We are working as fast as possible to get everyone the artwork that they deserve without compromising the quality of the outcome.
What currency are your prices?
All prices on our store are in US currency.
How is the portrait sent?
Your portrait will be digital so it will be emailed to you when it’s complete. Ready to print or put on a mug, t-shirt whatever you decide to do with it.
What if I am not happy with my portrait?
Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait. All sales are final. Due to the customization, once an order is placed, returns cannot be granted.
Do pets count as a person?
Yes they do.
Can I do whatever I want with my portrait?
Yes, absolutely, unlike some, we put no restrictions on your portrait. It’s yours to do whatever you want with.
Can you work from more than one photo?
The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us
What quality should the photo I send to you be?
The better quality the photo, the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.
I have a large group I need doing?
No problem just drop us an email and we can discuss large jobs.
Do I have to submit a photo of everyone in one picture?
Not at all! Go ahead and send us individual pictures of the people/pets that you would like included in the portrait and we will do the rest.